​WARRANTY CLAIM INFORMATION

Pella products are backed by some of the strongest warranties in the business. See written warranty for compete details at Pella Warranty Information.

Having difficulty with your Pella Storm Door? If so, we are sorry. Please complete the Warranty Claim form below or complete the mail-in warranty claim form

 

Our customer ​support professionals will carefully review your claim and contact you with the status of your claim. Please have the following items ready: proof of purchase, photos of your entire door, and pictures of the damaged area – so we can assure your claim will be handled as quickly as possible.

​We appreciate your business and will work to resolve this matter as soon as possible.



Warranty Claim Form

Attach Photos of your Product

  1. Copy of the Proof of Purchase
  2. Pictures of the door showing the following:
  • Front view showing the entire door
  • The damaged or defective area
  • The door's exterior handle set (close up)

We highly recommend uploading photos of your product to help us correctly identify your door and process your warranty quickly.

Please limit photos to 2MB each in size .

* Required Field

Entire Door (outside view)
Close up of damaged area
Exterior Handle Set Photo (close up)
Copy of Purchase Receipt

Tell us about your situation

General Information

Please provide shipping address:
If your mailing address is different, please indicate below:

Product Information

Are you sure you don't want to register your door? Your product number should be between 3-18 letter and numbers.
Oops, we couldn't locate your product, but that's ok you can still register and we will figure it out!
We located your product number, please continue.
The first number is incorrect. It should be 1-4, M or B.
The second number you entered is incorrect. It should be 1-9 or S.
The third number you entered is incorrect. It should be 1-3.
The last six numbers you entered are incorrect.
The manufacture number has been located, please continue.
Looks like there was a problem with the Sales Order Number. ex SO-D783756-1485
The sales order number looks good, please continue.
Find your Registration Number

Where do I find my Product and Manufacture Number?
The number is in different locations depending on the model/date of your door. 
Possible locations:
  • on the hinge rail
  • on either narrow edge of the door
  • below the glass on the inside
    Pella Find your registration number

Are you the original owner? *
Has the door been cut, altered, or shortened in any way? *

Thickness and Finish

How thick is your door?*





What type of door finish do you have?*

Glass and Screen Panels

Does the screen fill:*


Remove either the screen or glass panel and measure its size from tip to tip.

Door Dimensions