Contact Pella Support


When you choose Pella, you're buying more than just a storm door. Since 1925, we've crafted our products with one purpose in mind– to help you create beautiful, long-lasting spaces that make life's favorite moments more comfortable and the views more enjoyable. You can choose our products with confidence, knowing they're built and backed by a strong, family-owned American company that's committed to your satisfaction.

​We're here to help answer your questions and troubleshoot. With help just a click away, you can expect your question answered within ​48 hours.

Please fill out the form below so we can best answer your questions.

Are you sure you don't want to register your door? Your product number should be between 3-18 letter and numbers.
Oops, we couldn't locate your product, but that's ok you can still register and we will figure it out!
Looks like there was a problem with the Sales Order Number. ex SO-D783756-1485
The sales order number looks good, please continue.
The first number is incorrect. It should be 1-4, M or B.
The second number you entered is incorrect. It should be 1-9 or S.
The third number you entered is incorrect. It should be 1-3.
The last six numbers you entered are incorrect.
Find your Registration Number
Where do I find my Product and Manufacture Number?
The number is in different locations depending on the model/date of your door.  Possible locations: below the glass on the inside, on either narrow edge of the door, or on the hinge rail.
Pella Find your registration number

By sending us pictures of your door, we will be able to serve you better. Images must be less than 2MB with an extension of .gif, .jpg, .png or .pdf
Please send an image of your entire door from the outside.
Please send an image of the area of question.