Privacy Policy

Pella Corporate’s General Policy Regarding Privacy

Pella Corporate (hereinafter “Pella”) respects your expectation of privacy as you visit its websites, blogs, social media sites and online presence and for email sent and received from Pella (hereinafter collectively the “Website”). Pella is particularly sensitive to privacy issues on the Internet and therefore Pella provides this Privacy Policy so you know about its online information practices and understand how Pella treats the information it receives from and about you during your visit to the Website. This Privacy Policy is incorporated in Pella’s Website Terms and Conditions of Use.

Personal and Non-Personal Information

Personal Information means any information that may be used to identify an individual or business, including, but not limited to names, phone numbers, physical mailing addresses, email addresses, locations, credit information, credit card information, social security numbers, other contact information, or other information describing an individual.

Non-Personal or Aggregate Information means information that does not specifically identify an individual or business, but includes information from you, such as your browser type, the URL of the previous website you visited, your Internet service provider (ISP), operating system, and your Internet protocol (IP) Address. Non-Personal Information is not typically used to personally identify you.

Collection of Personal and Non-Personal Information

Pella may collect Personal Information from you when you provide it to us. For example, if you send an email or submit information via a form on the Website, Pella may collect your name, mailing address, telephone number, email address, or any other information you provide. Pella may also collect Personal Information if you communicate with Pella via means other than the Website, including blogs, social media sites, or other online and offline communications. Pella may collect any information you provide in any such communication.

Pella values your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always optional. The information is aggregated and used to make improvements to the Website and to develop useful content, features and promotions for Website visitors. The identity of survey or poll participants is anonymous unless the survey or poll either specifically request Personal Information or otherwise states Personal Information is collected.

Pella may occasionally request or require that you provide your email address or other identifying information to access portions of the Website or to provide you with communications. Further, Pella may collect your email address or other contact information in an offline format (for example, your response to a mailer or filling out an attendance form at a trade show). By providing Pella with your email address or any other contact information (such as your mailing address, name, phone number, etc.) you understand and agree that Pella may from time to time use the contact information to send you information about products, services, corporate information, promotions, etc. Further, Pella may pass along all of the information you provide to an Pella dealer, distributor, or service provider who may contact you for various reasons, including but not limited to fulfilling orders or providing you information or assistance that you have requested.

If you prefer not to receive this kind of information from Pella, your request will be promptly honored. Please note, however, that any orders or requests for information made online, or other requests that necessitate a response, will receive confirmation emails related to the status of the orders or requests.

The Website sometimes includes notices of promotions Pella is conducting, and Pella may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion. Pella may retain that information for communicating with you for future promotions or for any other purpose unless we receive communication from you in writing to cease sending you communications.

Pella, like other website operators, uses analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, IP addresses, browser software, operating system types, clickstream patterns, the dates and times that the Website was accessed and other information provided through the software used to access the Website. Pella may from time to time contract with online partners to assist in the management or monitoring of the Website. Pella may also contract with third parties to offer advertising or other content on the Website. Those third parties may use analytic and reporting technologies to serve advertisements and other information based on data obtained from you during your visit to the Website. Pella may aggregate Non-Personal Information to measure how the Website is being used so we can improve its content.

From time to time Pella uses “cookies” and other tracking technologies to, among other things, understand who is visiting the website. Pella also uses the information for trends and statistics to improve the website and your experience at the Website. In addition, Pella may track when a visitor opens our product catalog in order to make it easier to move back and forth between the catalog and the rest of the site. Further, Pella may contract with third parties who may provide content on the Website that collect cookies.

A “cookie” is a text file that may be used, for example, to collect information regarding a visitor’s website activities. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. With most browsers, you can refuse cookies by turning them off or requesting a warning prior to accepting the cookies. Depending on the content of the Website at the time, you may be required to enable your web browser to accept cookies to view or experience the full functionality of the Website.

Tracking technologies may record information, including but not limited to domain name and host names, IP addresses, browser software and operating system types, clicking patterns, and dates and times when the Website is visited.

Use and Disclosure of Personal and Non-Personal Information

If you choose to provide Pella with your Personal Information or Non-Personal Information by accessing the Website, Pella may use that information in connection with its business, including sharing that information with third parties, such as but not limited to dealers, distributors, or service providers, that may be located in other jurisdictions. Pella strives to comply with all applicable laws related to the protection of your Personal Information, privacy, and security.

Pella may disclose your Personal Information and Non-Personal Information to any successor, assign, or business partner of Pella. By accessing and continuing to use the Website, you understand that your Personal Information and Non-Personal Information may be disclosed to Pella’s successors, assigns, business partners, dealers, distributors, or service providers

Pella may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).

Pella contracts and uses third parties from time to time to provide, maintain, and improve the Website. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.

Pella may disclose Non-Personal Information to various third parties. You may not opt-out of the sharing of this information.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by Pella or our financial services providers and will not be kept longer than necessary for providing the services.

Notice and Choice to Use the Website

This Privacy Policy provides you notice that Pella may collect Personal and Non-Personal Information from you when you access the Website. You may choose whether or not to provide Personal Information or Non-Personal Information to Pella. By accessing the Website you are making the choice to provide Personal Information and Non-Personal Information. If you choose not to provide the Personal Information Pella requests, you can choose not to access the Website.


Pella follows generally accepted industry standards to protect the Personal Information submitted to Pella. Wherever your Personal Information may be held within Pella or on its behalf, Pella takes reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. Those steps include limiting access to the Website database, establishing penalties for violating this Policy, and enforcing those penalties. Pella has also put in place appropriate physical, electronic, and managerial procedures to safeguard and secure Personal Information collected.

Pella may from time to time use third parties to provide content or deliver services, such as but not limited to e-commerce technology. Pella follows generally accepted industry standards in selecting these third parties, but does not have ultimate control over the security measures used by those third parties.

Moreover, no method of transmission over the Internet or storage of information is guaranteed secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Website may be subject to criminal prosecution or civil damages.

Third Party Services

Pella may use third party services on the Website to provide you a better online experience or for other reasons. You may also be able to access third party websites, including dealer websites directly from the Website. This Privacy Policy does not apply when you access third party websites, including when you access third party websites or content from links on the Website. Pella cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

Children's Privacy

The Website is not currently structured nor intended for users under 13 years of age. Accordingly, Pella will not knowingly collect or use any Personal Information from children that Pella knows to be under the age of 13.

Pella fully supports protecting the privacy needs of children and encourages parents to actively participate in their children’s online activities and interests. For information about the Children’s Online Privacy Protection Act, visit the Federal Trade Commission web site:

Applications for Employment

Pella may from time to time place job openings on the Website that allow you to provide Pella with your Personal Information. We collect your information, including Personal Information and information related to your applicable experience through online forms or other means. We may also collect contact instructions through online forms or other means. The data is stored in a restricted database at Pella.

Information Submitted

Any communication or material other than your Personal Information submitted to the Website, including by electronic mail, website submission, or otherwise is the exclusive property of Pella and is considered to be non-confidential and nonproprietary. Such communication may include, without limitation, questions, comments, suggestions and ideas. Pella shall be free to use them for any purpose whatsoever without restriction or compensation.


Pella may make changes to the Privacy Policy from time to time. If Pella decides to change its privacy policy, Pella will post those changes on this page so that you are always aware of what information we collect, how Pella uses it, and under what circumstances Pella discloses it.

Your Consent

By using the Website, you consent to the terms of the Pella Privacy Policy and to Pella’s processing of Personal Information and Non-Personal Information for the purposes provided in the Privacy Policy. You further consent to reviewing the Privacy Policy from time to time to view any updates.

Last Modified: 06/24/2015